We the Patients

Patient Stories

Tracey talks about their giant medical bill

Airlift after head-on collision costs family $159,194 – Tracy Oakes, Saint Lawrence County

Tracy Oakes of Saint Lawerence County didn’t understand why he was abruptly shifted out of Medicaid coverage to Medicare. After sleuthing, Tracy learned his shift in insurance coverage changed because he had missed ONE monthly payment. When he inquired further, he learned his income was too high to qualify for Medicaid, and so he was …

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Covid-19 survivor receives $400,000 hospital bill – Janet Mendez, NYC

The COVID-19 pandemic has exposed one of our medical system’s greatest failures: giant bills. Janet Mendez, a COVID-19 survivor, is facing an enormous bill of more than $400,000. The first time she saw the bill, she assumed it was a mistake. “Maybe the hospital doesn’t have my insurance,” she thought. After almost three weeks in …

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Jen from Bushwick talks about covid-19

#EpicenterExperience: Bushwick, Before and After

Welcome to the sixth installment of our #epicenterexperience series! Epicenter Experience is a video series where consumers like you tell us exactly what it has been like living in New York during the outbreak of COVID-19. How the pandemic impacted you financially, emotionally, or physically. How you coped with quarantine and social distancing. The list …

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Amy Zarin facility fees

Even health literacy consultants are surprised by facility fees — Amy Zarin, Manhattan, NY

Healthcare plans can mystify anyone, but even health literacy consultant, Amy Zarin, was shocked by the unexplained bills she received after her daughter was treated at NYU Langone. After her teenage daughter was injured while dancing, Amy took her to NYU Langone’s Orthopedic I-Care. About a week later, she received an inexplicably high bill featuring …

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Amanda shares her #epicenterexperience of advocating for herself during the covid-19 pandemic.

#EpicenterExperience: Being Your Own Advocate During Covid-19 in NYC

Welcome to the fifth installment of our #epicenterexperience series! Epicenter Experience is a video series where consumers like you tell us exactly what it has been like living in New York during the outbreak of COVID-19. How the pandemic impacted you financially, emotionally, or physically. How you coped with quarantine and social distancing. The list …

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Aysha talks helping New Yorkers get enrolled in health insurance during covid-19

#EpicenterExperience: Being a Doer During Covid-19 in NYC

Welcome to the fourth installment of our #epicenterexperience series! Epicenter Experience is a video series where consumers like you tell us exactly what it has been like living in New York during the outbreak of COVID-19. How the pandemic impacted you financially, emotionally, or physically. How you coped with quarantine and social distancing. The list …

#EpicenterExperience: Being a Doer During Covid-19 in NYC Read More »

Leon explains his life during Covid-19

#EpicenterExperience: Working from Home with Kids

Welcome to the third installment of our #epicenterexperience series! Epicenter Experience is our newly launched video series where consumers like you tell us exactly what it has been like living in New York these last few months during the outbreak of COVID-19. How has the pandemic impacted you financially, emotionally, or physically? How do you …

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Neri talks about meditation as a way to heal during covid-19

#EpicenterExperience: Being a Social Butterfly During COVID-19 in NYC

Welcome to the second installment of our #epicenterexperience series! Epicenter Experience is our newly launched video series where consumers like you tell us exactly what it has been like living in New York during the outbreak of COVID-19. How has the pandemic impacted you financially, emotionally, or physically? How do you cope with quarantine and …

#EpicenterExperience: Being a Social Butterfly During COVID-19 in NYC Read More »

Essential Worker Art shares his experience with COVID-19

#EpicenterExperience: Perspective of an Essential Worker During COVID-19 in NYC

Welcome to our first installment of our #epicenterexperience series! Epicenter Experience is our newly launched video series where consumers like you tell us exactly what it has been like living in New York these last few months during the outbreak of COVID-19. How has the pandemic impacted you financially, emotionally, or physically? How do you …

#EpicenterExperience: Perspective of an Essential Worker During COVID-19 in NYC Read More »