We the Patients

Patient Stories

Facility Fee for Long COVID Care – Sam’s Story

  As COVID-19 continues its spread across the country, a growing number of New Yorkers are experiencing persistent memory loss, nerve damage and other chronic neurological symptoms of long COVID. While much is unknown about long COVID at this stage, one thing is clear: the illness can be devastating to patients’ health, well-being and finances. …

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They Took My Retirement Funds Over a Medical Bill: Ms. Ellis’ Story

Retired from government work since 1997, Ms. Ellis’ greatest joy is spending time with her daughter and granddaughter in their Queens home. When her retirement funds stopped coming in over an unpaid medical bill she never received – for a procedure she didn’t remember having – her family also became her fiercest advocates. Following a …

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“We Can’t Just Tell Everybody About That” – Sheryl’s Financial Assistance Story

“As someone struggling with medical bills myself, it became my mission to make sure everyone knew about financial assistance.” A patient navigator for ACR Health and helpline volunteer with Community Health Advocates, Sheryl knows firsthand how challenging it can be to access the funds New York hospitals are legally required to provide to low-income patients. …

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“Fight Back, Don’t Quit, Don’t Give Up”: Mr. Berg’s Story

When Mr. Berg received a notice in the mail informing him he was being sued by Samaritan Hospital in Troy, NY over unpaid medical debt, he and his wife were shocked, then confused. They had been making regular payments to the hospital’s collection agency to cover Mr. Berg’s $5,300 bill for an emergency room visit …

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Dierdre's story helping Filipino frontline workers​

#WeTheImmigrants: Filipino Community Comes Together to Serve Frontline Workers

Welcome to the fifth episode of #WeTheImmigrants! We The Immigrants is a video series where immigrants share their experiences with health care in the US. We’ve gathered videos from immigrants across New York to discuss their stories about affordability, accessibility, and more. Watch Deirdre’s story below! Deirdre shares her experience working with the Filipino community …

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