“I worked all my life in different capacities, and I should not be in this situation,” said Donna, a 63-year-old retired teacher living in Syracuse, New York. In 2006, Donna

“My story is complex,” said John*, a 50-year-old living in New York State. Over two decades, he’s gone through a series of health complications accompanied by high medical costs and

When she booked her appointment using ZocDoc, Queens-based Wendy Z. made absolutely certain the provider she chose was in-network. After she received care, she thought nothing more of the visit